Privacy Policy

Our Commitment to Your Privacy

At Teps Villa Roma (“we”, “us”, or “our”), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.tepsvillaroma.com.au), use our services, or visit our Mosman florist shop.

1. Information We Collect

Personal Information

  • Contact details (name, email, phone, delivery address)

  • Payment information (processed securely via Stripe/PayPal)

  • Recipient information for deliveries

  • Event details (for weddings/funerals)

  • Preferences (favorite flowers, special dates)

Non-Personal Information

  • Browser type and IP address

  • Pages visited on our website

  • Cookies and usage data (see Section 4)

2. How We Use Your Information

We use your data to:

  • Process and deliver your floral orders

  • Communicate about your purchases (order confirmations, delivery updates)

  • Personalize your experience (remembering preferences)

  • Improve our services and website

  • Send marketing communications (only with your consent)

  • Comply with legal obligations

3. When We Share Information

We may disclose your information to:

  • Delivery personnel (to fulfill your order)

  • Payment processors (Stripe, PayPal)

  • Wedding/event vendors (when coordinating floral services)

  • Legal authorities (if required by law)

We never sell your personal information to third parties.

4. Cookies & Tracking Technologies

We use:

  • Essential cookies (for website functionality)

  • Analytics cookies (Google Analytics)

  • Marketing cookies (with your consent)

You can manage cookie preferences in your browser settings.

5. Data Security Measures

We implement:

  • SSL encryption for all online transactions

  • Secure payment gateways (PCI compliant)

  • Restricted staff access to personal data

  • Regular security audits

6. Your Rights & Choices

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Opt-out of marketing communications

  • Withdraw consent (where applicable)

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your information:

  • For active customers: 3 years after last purchase

  • For wedding clients: 7 years (for tax/legal purposes)

  • For enquiries without purchase: 12 months

8. Third-Party Links

Our website may contain links to other sites (e.g., social media). We are not responsible for their privacy practices.

9. Children’s Privacy

We do not knowingly collect data from children under 16 without parental consent.

10. Policy Updates

We may update this policy periodically. The “Last Updated” date at the top will reflect changes.

11. Contact Us

For privacy concerns or requests